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Popular But Software Systems
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Overall Rating:
Computer: Inspiron 15r Date: 16 August 2010 Reviewed by: Killer.conditionzero (Patna) Level of expertise: Expert |
Title: Software Development, Travel, Streaming Video Product Uses: software development Review: I only regret that i did not upgrade to a larger hard drive like 1TB and get the Bluetooth package when I bought this system. I have heard alot of horror stories about Vista. When I bought this computer I didt want to pay xtra for XP. So I thought I would try Vista Home Premium. I love it!! For me XP is the thing of the past now. |
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Overall Rating:
Computer: Inspiron 660 Date: 28 March 2013 Reviewed by: DETORIB (FLORIDA) Level of expertise: Good |
Title: 660 and MONITOR GREAT, SOFTWARE? Product Uses: hardware great, software unreliable Review: I am perfectly happy with the 660 and the 23" monitor. The monitor is excellent and so is the 660. I have had no problems with either but windows 8 is too unstable. There is always some sought of problem that requires my attention. Right now I can't make a restore point (error 0x8004231f) and after trying many corrections the problems continues. Why can't Microsoft come up with software that works!!!! If it wasn't for the software I would give 5 stars across the board. |
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Overall Rating:
Computer: Inspiron 15z 5523 Date: 16 February 2013 Reviewed by: Bob2959 Level of expertise: Good |
Title: Hardware Seems OK - Bad/Incomplete Software Image Product Uses: good hardware build, poor startup software image and guidance Review: The built quality on the hardware on seems fine, but I haven't done much on it because of two lengthy evenings with tech support. After the basic startup on establishing a Windows password for the machine and entering my email address for McAfee and LoJack there was absolutely no further guidance. The machine was ordered with Office 2013 and I received a key for Office 2013. However, the image had office 2010 installed and when you used you key, it just told you had an "invalid key" The first evening with tech support was spent rectifying his issue. Note the Tech that evening was very competent and stayed with me the whole time. I then tried to download the digital download enabled software (note, I would not have know how to do this as there was no prompt during startup to do so. The tech the first night mentioned where I needed to go). I was never able to get the 15 month's McAfee that came with my machine so I used an existing license I already had available to cover this hole in the built process. What's still missing, well I never got the PC Mover Home application and the CyberLink Media Suite Essentials DVD. The Tech the second night promised I would receive an email with this information within 1 to 2 business days. Deadline passed, no email. Lastly I spent the second night on line with tech support trying to download correctly the LoJack 4.0 for Laptops. The download wasn't working properly, so the tech went to the Absolute Software site and downloaded and installed Absolute Date Protection (over my objection that that was not he right application) and told me I got what I got (I was then prompted to "pay" $89.95 for the LoJack application. After considerable insistence I was able to get a tech supervisor to review what had been done, and within a 10 minutes properly install LoJack. However, I wasted 3 hours that evening. Bottom line to date, about 5 hours into this process and my laptop configuration still has a few holes. Dell needs to relook it's software imaging/quality control process. My previous Dell laptop purchase had a tedious but through startup process. This setup just left you to your own devices. If you didn't pay attention, you lose. |
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Overall Rating:
Computer: Studio 17 Date: 07 March 2009 Reviewed by: LP71908 (Dallas, TX) Level of expertise: Expert |
Title: Buyer beware, software failure out of the box Review: My wife was in need of a new laptop for school. I have been a faithful Dell user for years. I gravitated towards the Studio 17 because of the solid features that you get for the price. We purchased the laptop from our local Best Buy and owned it for approximately 30 minutes. After applying the Trend Micro and Windows updates for the first time, the laptop went into a blue screen loop. I later found while searching the issue on the Internet that this is not an isolated incident. The staff at our local Best Buy were very apologetic and great to work with. They took the laptop back without question as this wasn't the first one they ran into. One of the Managers went so far as to have the remaining stock removed from the floor so that they could be evaluated by the Geek Squad staff. Dell makes some nice laptops, just not this particular model. Do your homework before considering a purchase of this laptop. We are now looking into the Studio XPS 16 as well as laptops from the competition. |
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Overall Rating:
Computer: Studio 17 Date: 06 October 2008 Reviewed by: Studio1735 (Canada) Level of expertise: Good |
Title: Hardware Review - Not Software Review: I have read WAY too many of these reviews talking about "Internet Explorer windows popping up", "poor color", etc. Most of these issues are software (*read VISTA*) related issues. I put XP on this machine within a few days of getting it - I am not a fan of Vista at all. With XP this machine is great. The only "real" hardware issue is that many keys on the keyboard stopped working. My finger first pointed at software, but after some tests I found it to be the keyboard itself (also found posts of others having the same issue). Dell was happy to send me a replacement. The DVD drive does tend to grab the disc when it is ejected as well - hit eject, the disc slides out, but is tough to remove. Grabbing the disc as it is coming out and continuing it's motion smothly solves the problem with no hassle. I don't like touchpads so the Bluetooth mouse was a must. I wish it had a CF card reader, but you can't have everything. The hardware is great for the price. People need to uderstand that the Studio line is not the high-end series. You get what you pay for? I recommend those having problems try XP on it for a while and see how they feel. |
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Overall Rating:
Computer: Studio XPS 16 Date: 20 May 2009 Reviewed by: RichardFromEdmonton (Edmonton) Level of expertise: Good |
Title: A Heavy Box full of DELL Software Product Uses: don't use it - collects dust Review: PROS: I like the colour. CONS: If you enjoy DELL software that has little purpose (or bogs down your system) ... this is for you. Don't think you can simply "remove" your unwanted DELL software either ... your system will "freeze up" or notify you that "files are now missing". What's extremely frustrating is, by answering "NO" to whether or not you want the DELL software during the ordering procedure ... you'd expect "NOT" to have this software "installed" ... not in my case --- VERY DISAPPOINTING. |
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Overall Rating:
Computer: Inspiron Mini10 Date: 14 August 2009 Reviewed by: arlow29 (WI) Level of expertise: Expert |
Title: Copilot software is junk. Product Uses: Connecting with Friends Review: The computer and GPS system work just fine,but the Copilot software does not work at all. |
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Overall Rating:
Computer: Inspiron 560 Date: 19 July 2010 Reviewed by: Whiter00m |
Title: Good PC - Bundled Software Terrible. Product Uses: family and fun + skype Review: A perfectly good PC and handled all my garphics needs well. However, why do we have to be bombarded with Dell prrfanity software etc. and "free" anti virus prrfanity. Immediatly re formatted with my own Windows 7 + AVG and ZA. perfect. |
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Overall Rating:
Computer: Inspiron 15r Date: 04 August 2010 Reviewed by: JasonCosta (Missouri) Level of expertise: Good |
Title: Hardware good, Dell software causes problems Product Uses: home use Review: The hardware is good, however I've had several software errors related to Dell installed software. First the Dell wireless control panel kept causing the Windows to crash. Had to move it out of the control panel and problem solved, this has been an ongoing problem (6 months or more) according to previous posts on messageboards. Second Dell Online Backup kept causing anoying .NET Framework errors. |
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Overall Rating:
Computer: Inspiron 580 Date: 15 September 2010 Reviewed by: PreviousCustomer (Maryland) Level of expertise: Average |
Title: Preloaded Software Problems Product Uses: basic operations Review: I had already purchased two Dell desktops recently and had a very positive experience with each of them, including an Inspiron 580. I bought this third one to keep at a vacation home. When it arrived, I worked to set it up the same as I had with the other two. One of the first steps is to Create System Recovery Media. I inserted a DVD-R as directed (the DVD-R was from the same group I had used to create System recovery media for my other two Dell computers within the month before purchasing this one). Part way through the creation process, the computer told me there was a problem with the DVD-R so I put in another one and got the same message after a while. I tried one more time, getting the same message. Thinking there was a problem with the discs, I bought entirely new DVD-R discs and tried a 4th time. Again it said there was a problem. I called tech support. They helped me check the DVD drive and determine it was ok, so it was apparently a problem with the Dell software for creating the recovery media. They sent me a disc with the system recovery files on it. I was out 4 DVD-Rs that were ruined before this got figured out. The second problem was with McAfee protection. I bought 3 years of McAfee, but after a week, I got a notice that my McAfee coverage would expire in 30 DAYS! I had to talk to Dell tech support then McAfee tech support to get that fixed. I could never figure out if the problem originated with Dell or McAfee. Other than these two issues, the computer has worked fine. |
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Overall Rating:
Computer: Alienware M17x Date: 27 September 2010 Reviewed by: Sprutas (South Texas) Level of expertise: Good |
Title: Very good performance, software updates okay Product Uses: Gaming, web surfing, watching videos, e-mail Review: I have had good experience with Alienware, this being my 3rd. I payed top dollar for the best components and I am not disappointed. I use the computer for gaming and it has run top notch. The only slight complaint is that I went straight to the website to download any of the latest drivers. The support site for updated drivers is confusing. Even though you get a special number that relates to your purchase, there are many updates that might not apply to your computer. There is no way to tell easily which have been installed or not. Would be nice if they could do a similar update feature as microsoft that would search your computer and let you decide which driver to update. Support has improved since Dell has taken over Alienware. One of the updates I installed was a Beta and it did cause some issues with the video card. I did not realize they would send a technician to my house if it could not be done over the phone. Very nice improvement. Overall, for gaming, a great computer, other than a couple inconveniences. Fast, beautiful and causes jealousy in others ;) |
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Overall Rating:
Computer: Mobile Streak Date: 25 September 2010 Reviewed by: spencenaz (Surprise, AZ) Level of expertise: Good |
Title: Hardware good, software so so Product Uses: email web, sharing photos, movies music Review: I replaced a 3 year old iPhone with the streak. Hardware: The hardware part of the streak is very good. No major complaints. But, don't expect much from the camera. Pros: Build Quality, screen display, front facing camera, larger form factor, app performance Cons: Rear Camera, power connector, speaker, touch screen can be finicky. USB operation is a bit quirky. Software: Unlike the hardware side this has some warts Pros: Open Android philosophy, widgets, multiple desktops, integration with google (when it works), very customizable. Cons: Standard Audio/Video apps kinda suck, sync issues for heavy google users, no multi-touch in 1.6, standard android apps leave a lot to be desired. Quantity over quality when it comes to apps. I have to say I am pretty happy with the device, but not as happy as I could be. On the bright side I think everything that bugs me about this device can and will be fixed with future OS upgrades. It has proved to be a more than adequate replacement for my iPhone and I don't see myself yearning to switch back anytime soon. |
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Overall Rating:
Computer: Mobile Streak Date: 21 October 2010 Reviewed by: knelleken |
Title: great hardware sucky software Review: I dont understand why dell has still not updated the software. it just doesn't make any sense? its like they just dont give a rip. I ordered the phone in early september I thought that the phone could have been great.. the software does not play well with apps because its so old. I returned it. |
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Overall Rating:
Computer: Studio XPS 16 Date: 11 November 2010 Reviewed by: FrankPotvin (Chambly, Qc, Canada) Level of expertise: Average |
Title: Software Problem Product Uses: homework / university Review: Now the Computer works fine, but the second time I used it there was an automatic Windows Software upgrade and I had a lot of problems, I had to call Dell Support, the technician worked 3.5hours to fix the problem on a BRAND NEW computer and it COST ME $100. so I wasn't so happy, brand new => problems, Hi hope in the future that Dell & Microsoft will improve the quality testing before they ship to the customers, apparently some other people had the same issue, maybe it's a way to make an easy extra $100 !!!! i hope I will receive a refund. a not so happy customer |
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Overall Rating:
Computer: Mobile Streak Date: 28 November 2010 Reviewed by: Flaco1978 |
Title: Would recommned unless it comes w/upadted software Review: This phone has a great deal of potential, but as of right now it is stock on 1.6 which in my opinion is garbage. I have been told that the update was coming in November and it wasn't true at all. This is very disappointing since the phone is worth a lot of money to be using an outdated software. If you are going to buy it, Please make sure that it has the 2.2 froyo. I use to be a hardcore Dell fan, but this incident has make me change my mind. Truly Disappointing Dell, make it right!. |
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Overall Rating:
Computer: Mobile Streak Date: 22 December 2010 Reviewed by: Dixon2k1 (California) Level of expertise: Newbie |
Title: Good hardware, immature software (not for noobs) Review: This is more a reflection of the Android ecosystem than the hardware itself, but since you can only buy this as a complete system, here it goes: The hardware is well made. The big screen is awesome, but also ridiculous as a phone. Think of it as a tablet with phone function. Cargo pants, not skinny jeans. My first problem is with security. I have a very secure password to my wifi router (63 random ASCII characters), there was no obvious way to put that on the phone (same problem with all smartphones). Not all Android software support copy and paste, so I had to try different ones that came with this system. I am a noob to touch screen phones, so I am not sure if it is me or touch screens in general, but the virtual keyboard's sensitivity seems inconsistent. I can't tell when I have touch and held a key too long, or even if I touched the right key. Some of the software that comes with it can crash with no explanation (e.g. Zinio, and one of the free games from the market place). In sum, I can't give this as a gift to anyone who hasn't used a smartphone before. |
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Overall Rating:
Computer: Mobile Streak Date: 07 January 2011 Reviewed by: DPBCaller |
Title: Great Phone, Lousy Software Review: Yes, yet another unhappy customer that was promised a 2.2 update and have yet to receive it. Pros: Big Screen (the main reason I purchased it). I do a fair amount of web browsing on my phone and grew tired of the standard small screens on most smartphones. Cons: No physical keyboard. Software keyboard was alot smaller than I thought it would be for such a big screen. If we had 2.2, maybe swype would help. If Dell would simply give us a firm release date, I could stop wasting time looking for the update... Horrible bait and switch Dell ! |
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Overall Rating:
Computer: Inspiron 560 Date: 26 January 2011 Reviewed by: Jeffrd Level of expertise: Good |
Title: Too Much Evaluation Software Product Uses: emachine Review: There is far too much evaluation software on this machine, especially the games. Also, the preinstalled McAfee software was a pain. It blocked the ports to my home network, delete files that it claimed were spyware, which they were not. Also, much of Dell’s own software, and configuration, is not necessary. Dell should offer the customer a machine with just the operating system and device drivers installed. Everything else can come included on a CD giving the owner the option of installing the software or not. |
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Overall Rating:
Computer: Mobile Venue Pro Date: 08 April 2011 Reviewed by: HBDCsDAD (Florida) Level of expertise: Good |
Title: Hardware great, software comes up short. Product Uses: email, meetings, mp3's Review: First off I have to say that the HARDWARE is great. The phone is very responsive, the touch screen is a step up from my previous smart phone (a HTC Touch Pro 2). The display is very good. Call quality is good. Now for the not so good. I was going to use this for my job to keep track of meetings and email. Unfortunatly this phone won't sync with Outlook 2007 without going through unreasonable steps. I do like the simplicity of the WP7 interface. If your into social networking, streaming media, and the like and DON'T want an iPhone this probably is just right for you. If you want to use this for business purposes I would suggest looking elsewhere. |
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Overall Rating:
Computer: Mobile Streak Date: 03 May 2011 Reviewed by: Shailesh Kapila |
Title: Software & Battery backup Review: I am using Dell Streak since feb 2011 & like to share with you that software hangs while rotation of the screen specially while driving its very irritating & battery backup is also not so good. |
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Overall Rating:
Computer: Mobile Streak Date: 09 June 2011 Reviewed by: John |
Title: Software glitches in Dell Product Uses: streaming videos, listen music online Review: The phone is good,I loved it, but there are a lot of software problems, I have faced in last 15 days. I had to change it after 2 days because of hardware issues (thank god Dell did it). New one I got has its own software glitches. At times the signal & 3G would go zero. A lot of applications of Android would not work here. All of them were applications which would need high data usage. I expect dell to improve upon it. |
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Overall Rating:
Computer: Inspiron 17r Date: 13 July 2011 Reviewed by: Andexer Level of expertise: Expert |
Title: Good Hardware, Unfortunate Software Review: As have been all the Dell Refurbished system's I've bought (4), this is proving to be a solid reliable machine. Unfortunately, this is my first real use of Windows 7 and I find it lacking and disappointing. I didn't want to get Windows 7, but the hardware specifications I wanted only came with it and not XP. A great machine otherwise, but I wish Dell would not limit itself to software that the software vendors determine. |
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Overall Rating:
Computer: Mobile Streak Date: 21 July 2011 Reviewed by: Ethanzin (New York) Level of expertise: Newbie |
Title: Poor quality with software and customer Services Product Uses: nicely like my baby Review: Poor quality with software and especially customer service. I Just bought device 2 months ago. Always having issue with softwate problems and have to reset factory restore, did not solve. Now is broken and totally notjing come out other than Dell Logo.I will go HTC or Samsung for android or apple from now on |
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Overall Rating:
Computer: Alienware M11x Date: 28 July 2011 Reviewed by: iandrewd (Florida) Level of expertise: Expert |
Title: Decent hardware, beware Dell installed software Product Uses: multimedia, Gaming Review: The computer itself works as advertised, though to cooling system (specifically the thermal paste) is sub-standard and the laptop will commonly run too hot without some type of external cooling support (e.g., raised platform with fans). My biggest complaint (and it's a big one) is that the Alienware software that controls the themes on the laptop utilizes a piece of software called WindowBlinds which crashes Internet Explorer 9/Firefox 4 randomly and also screws up the display of those web browsers. Yes, I'm aware that Chrome is a great browser, however many sites are still optimized for Explorer/Firefox that don't work correctly on Chrome. Dell's level of service in regards to helping me correct a piece of software, that Dell installed, consisted of "you don't have the additional software warranty, go away". The level of support on this issues was so poor that I'll not be buying a Dell product again. I gave the laptop 2 stars because it does work, however any company that installs custom software on their machines and then doesn't support said software is one that I will avoid in the future. |
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Overall Rating:
Computer: Inspiron 570 Date: 31 August 2011 Reviewed by: RPLNJ (New Jersey) Level of expertise: Expert |
Title: Good computer, lack of choice for A-V software Product Uses: video production, business accounting, financial tracking Review: The computer works great! Delivery was flawess. Setup was easy. I do wish there was a second PCI slot, or 2 more USB ports. My only complaint was the lack of choice of antivirus software. I prefer Norton products over McAfee, and have Norton on my other 3 Dell computers. By sticking to one AV package, I can monitor the status of all of the computers on my network from any of the machines. |
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Overall Rating:
Computer: Alienware M17x Date: 28 April 2012 Reviewed by: MirelaConstantin (Edmonton, Alberta, Canada) Level of expertise: Average |
Title: Not for people who don't know software Product Uses: playing world of warcraft Review: Order # 295797864 a Studio 17 (1531.95 CAD), Order # 301106407 an Allienware M17X (4204.20 CAD) and Order # 339481400 an Alienware M15X (2366.70 CAD).Order # 293617031 an Alienware M17X (2965.20 CAD).Personally i had the most expensive of our purchases and it was the most frustrating experience because since i got it it didn't work, i was talking with a customer service person and they sent a guy from other company to change the mother board or something like that. I was very upset even after the laptop finally started because of many other issues. First, windows explorer kept freezing and working slow. I had a preorder installation of World of Warcraft game and it didn't work also. I kept my patience and I was trying to solve the problem, I also call the Dell support technician and i told him that my game doesn't work and he told me that Alienware laptops are not good for playing games, even if my order was based on that idea, to play WoW without any graphic or other issues. This way I found that the laptop graphic card has 2 card, not as I did understand during my order to be one card. I am not so familiar with the caracteristics of a laptop, but i was thinking if i take the best options found at that time it will be ok, but the guy from Dell told me it is a bad configuration. I am not sure why I was still hopping this laptop will be good and also we ordered 2 more laptops from Dell after all my frustrations. The game doesn't work well even now, i still get the blue screen during the play because the graphic card doesn't work properly and if i am trying to update it my laptop doesn't work at all and i have to go back to the old version of it. This is the same for all our Alienware laptops we have. It is very frustrating and i am repeting that because i am really upset how people can sell expensive laptops without any advices. I have more than a basic knowledge in software, but i am not an expert to fix all our laptops issues and in my opinion these isssues shouldn't appear. For example, i had to do a recover image for the M15X Alienware and i was very surprised how complicated it was. For sure a basic knowledge about computers wouldn't help to do it. The most bothering problem for our laptop is updating the graphic cards and also the Bios. If i am doing it the laptop wouldn't work. All the time whenever the power cord is not plugged it happens that in Bios the integrated graphic card is going to be enabled and WoW is crashing my laptop if I am not going to check in Bios and enable the other card. Do you think a basic knowledge about computers would help? I am very sorry we spent that much on laptops issues.In conclusion, we paid 11068.05 CAD for our laptops, only to be frustrated using them and waste our time fixing issues, getting nervous everytime searching for solutions. |
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Overall Rating:
Computer: Inspiron 15r Date: 15 June 2011 Reviewed by: Myra (Connecticut) Level of expertise: Average |
Title: Software Fail Product Uses: personal Review: I purchased my Dell 15R Inspiron on February 28, 2011. It is now June 15, 2011 and my software has already failed and the warranty doesn't cover it.It's disappointing!Never will I choose Dell again! |
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Overall Rating:
Computer: Alienware X51 Date: 23 October 2012 Reviewed by: Triblade |
Title: Good stuff, but software.... Product Uses: daily usage, play tiny games Review: It's good by feeling and appearance, but the 64 bit software is not so compatible with most of the software that I am using. So this makes it a bit annoying, Other than that, it's good and I do recommend you to have it!! |
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Overall Rating:
Computer: XPS 8500 Date: 17 February 2013 Reviewed by: deceived8 (Missouri) |
Title: Hardware okay - software stinks! Review: When purchasing the XPS8500 I was told that Windows 8 was not much different than Windows 7, which is what I use at work. However i discovered this operating system is very different from 7! Dell can't exchange it for 7 and in order to return it, there will be a 15% restocking fee. I will never purchase a Dell again due to not being told the truth from the start. I would have given the XPS 8500 a high rating if it had a Windows 7 operating system. |
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Overall Rating:
Computer: Inspiron Duo Date: 16 January 2011 Reviewed by: DellUserInVegas (USA) Level of expertise: Expert |
Title: Great toy, TERRIBLE Software Product Uses: portable network and web access, media player Review: The computer is fun. Slightly under powered but quite usable. The Dell branded software is pathetic. Slow, cumbersome, and non-customizable. IE is hardcoded as the defacto web browser. The video, music and photo software do not allow network stored media. After removing all the Dell garbage, the tablet is OK. And I am a big Dell fan. |
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